Privacy Policy & Terms of Service

Privacy Policy

Last Updated: September 25, 2026

Creative Cove Designs respects your privacy and is committed to protecting the personal information you provide to us. This policy explains how we collect, use, store, and share customer information, including information collected in connection with our SMS/text messaging services.

Information We Collect

We may collect personal information that you voluntarily provide to us when you place an order, request a quote, register for a class or event, complete a form, contact us, or opt in to receive text messages or other communications.

This information may include your name, email address, mailing or billing information, order information, and telephone/mobile phone number.

Phone numbers may be collected through our website forms, order or registration forms, customer communications, in-person interactions, or other methods through which you voluntarily provide your number and consent to communications where applicable.

How We Use Your Information

We may use customer information to:

Process and fulfill orders, registrations, and service requests.
Communicate with you regarding orders, quotes, appointments, classes, events, or customer service matters.
Send SMS/text messages when you have provided the appropriate consent.
Provide updates, reminders, promotions, or other communications you have elected to receive.
Improve our products, services, website, and customer experience.
Maintain appropriate business and transaction records.
Comply with applicable legal and regulatory requirements.

SMS/Text Messaging Information

If you opt in to receive SMS messages from Creative Cove Designs, we may use your mobile phone number to send communications related to the program for which you enrolled.

SMS consent and phone numbers collected for SMS purposes will not be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes.

We may disclose phone numbers and related information to service providers that assist us in delivering and managing our SMS communications. These providers may process information only as necessary to provide services on our behalf and subject to applicable contractual and privacy requirements.

How We Store and Protect Information

We take reasonable administrative, technical, and organizational measures designed to protect customer information against unauthorized access, disclosure, alteration, loss, or misuse.

Information may be stored through our business systems and trusted third-party service providers. We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, to provide our services, maintain appropriate business records, and satisfy applicable legal, accounting, or regulatory obligations.

Who We Share Information With

We may share customer information with trusted service providers that perform services on our behalf, such as website, payment processing, order management, communications, email, and SMS/text messaging providers.

These service providers receive information as necessary to perform their services for Creative Cove Designs. We do not sell customer phone numbers or SMS opt-in information to third parties for marketing purposes.

We may also disclose information when required by law, legal process, or governmental request, or when reasonably necessary to protect our rights, customers, business, or others.

Your Privacy Rights

You may contact us to request access to personal information we maintain about you, request corrections to inaccurate information, or request deletion of your personal information, subject to any information we are legally or operationally required to retain.

You may also withdraw consent to receive marketing communications at any time. For SMS messages, follow the opt-out instructions included in our SMS Terms of Service.

Contact Us

If you have questions about this Privacy Policy or would like to request access to, correction of, or deletion of your personal information, please contact:

Creative Cove Designs
3922 S Amherst Hwy
Madison Heights, VA
Phone: (434) 202-4282
Email: inspire@creativecovedesigns.com
Website: www.creativecovedesigns.com

SMS Terms of Service

Last Updated: September 25, 2026

By opting in to receive SMS/text messages from Creative Cove Designs, you agree to receive text messages at the mobile phone number you provide.

Types of Messages

Messages may include, depending on the program you have opted into, order updates, customer service communications, appointment or event reminders, class information, business updates, promotions, special offers, or other communications from Creative Cove Designs.

Message Frequency

Message frequency may vary depending on your interactions with Creative Cove Designs and the SMS program for which you have enrolled.

Message and Data Rates

Message and data rates may apply. Your mobile carrier's standard messaging and data charges may apply to messages sent or received in connection with our SMS program.

Opting Out

You may opt out of SMS messages at any time by replying STOP to a message you receive from us.

After submitting an opt-out request, you may receive a confirmation message. You will no longer receive messages from the applicable SMS program unless you opt in again.

Help and Customer Support

For assistance with our SMS program, reply HELP to a text message or contact Creative Cove Designs at:

Phone: (434) 202-4282

Email: inspire@creativecovedesigns.com

Website: www.creativecovedesigns.com

Consent

Consent to receive SMS messages is not a condition of purchasing goods or services from Creative Cove Designs.

By providing your mobile number and opting in, you confirm that you are authorized to provide that number and agree to receive messages in accordance with these SMS Terms and our Privacy Policy.

Privacy

We respect your privacy. Information collected through our SMS program is handled in accordance with our Privacy Policy. Mobile phone numbers and SMS consent information will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes.

Changes to These Terms

Creative Cove Designs may update these SMS Terms from time to time. Updated terms will be posted on our website with a revised "Last Updated" date.

Creative Cove Designs

3922 S Amherst Hwy

Madison Heights, VA

(434) 202-4282

inspire@creativecovedesigns.com